The Valencia Conference Centre, in Spain, has won the International Association of Convention Centres (AIPC) Apex Award after clients gave the venue their ringing endorsement.
General manager Sylvia André said: “The recognition of a convention centre as the world’s best in the opinion of its clients is the best recommendation a conference centre can have.
"It also coincides with the fact that this year we are celebrating our 20th Anniversary, which makes it especially important as an endorsement of the management and the results we have achieved”.
The Apex Award is notoriously difficult to win, it being judged by users of the facilities.
“The AIPC Apex Award process clearly distinguishes the factors that are most important to clients in their determination of centre performance”, said AIPC president Aloysius Arlando.
“The result is that every participant is a winner in the sense that the Award process generates information and insights that drive overall centre performance, and which are of great use in advancing each centre’s product.”
Runners-up were the Kongresskultur Bregenz, Austria and the Palais des congrès de Montréal in Canada.
“Given the very intense competition this year, our runners-up also deserve important recognition, as the very high standards required to compete in this programme make this achievement an important one, second only to the overall winner”, said Arlando.
The awards were presented at the 2018 Annual Conference of AIPC in London, UK. Client testimonials were analysed by the international market research firm Ipsos under a rigorous set of evaluation criteria established for the Award.
“The Apex Award is our highest honour and is therefore made on the basis of the most in-depth independent analysis of facilities and services in the industry”, said Arlando.
“The Award decision is therefore entirely in the hands of centre clients, who rate a wide range of facility qualities to enable Ipsos to arrive at a conclusion that is as meaningful as it is prestigious. These qualities include facilities, project management, customer relations, catering, creativity and technology, and collectively add up to a comprehensive assessment of a centre’s capabilities and performance."